FAQ

Shipping

Can I track the status of my shipment?

Yes, as a rule you will receive a shipping confirmation with a tracking number by e-mail as soon as your parcel leaves our premises. Unfortunately, tracking is not available for orders that are shipped abroad and for orders with key rings and cell phone cases. However, these will arrive approx. 3-6 working days after dispatch.

How long does it take until I receive my parcel?

After approx. 3 - 7 working days (Mon-Fri) you will be able to hold your parcel in your hands (DE & AT). Delivery to other EU countries and Switzerland takes approx. 4 - 8 working days (Mon-Fri).

Where can I have my order delivered?

We currently ship to Germany, Austria and Switzerland, as well as to the following EU countries:

Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Your order

My product looks scratched, what should I do?

Don't worry: there is always a thin bluish or milky protective film on the front of our acrylic glasses, key rings and display stands. This is sometimes a little difficult to see and can occasionally show minor scratches or make the product look "old". As a rule, you should have received a note about the protective film in all our emails.

How can I mount my acrylic glass on the wall?

One option would be to get double-sided transparent adhesive strips that are especially suitable for sticking on walls. These can be found in all standard DIY stores. Alternatively, we also offer display stands directly in our store.

Why does my acrylic glass / key fob look bluish?

Don't worry: your product is covered with a thin bluish protective film on the front to protect it from damage. You can easily remove this and your product will be crystal clear!

Is there anything I need to bear in mind when uploading my own photo?

Make sure that you upload a photo that is reasonably sharp and bright. By uploading an image, you also confirm that it does not violate any applicable laws and does not infringe any third-party rights.

Can I subsequently change my order with personalized items?

If your order is not yet in production, you are welcome to send us your change request by e-mail. We will then try to implement your change request. Please understand that a subsequent change/cancellation of your order is unfortunately not possible once it is already in production.

I can't find the invoice, what can I do?

You will receive your invoice by e-mail within 24 hours of receipt of your order. Please make sure that our e-mail has not ended up in your spam folder.

If you still can't find the invoice, please send us an email with your order number to [email protected] and we will send you the invoice immediately.

Refunds

Will I receive a refund for personalized items?

Your order is unique and individually tailored to you. For this reason, we are unfortunately unable to offer you a refund for personalized items. However, please contact us in any case if you are not satisfied with your order. Together we will find a solution to your problem.

My order is damaged, what should I do?

If your order is damaged, please send us an e-mail with your order number and a photo (product + packaging) of the damage to [email protected] . We will ensure that you receive a free replacement delivery immediately.

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