Yes, you will usually receive a shipping confirmation with a tracking number by email as soon as your package leaves our premises. For orders delivered abroad and Unfortunately, shipment tracking is not available for orders containing key chains and cell phone cases. However, these occur approx. 3-6 business days after dispatch.

after approx. 3 - 7 working days (Mon-Fri) you will be able to hold your package in your hands (DE & AT). Delivery to other EU countries and Switzerland is approx. 4 - 8 working days (Mon-Fri).

We currently ship to Germany, Austria and Switzerland, as well as to the following EU countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Don't worry: there's always a thin bluish or milky protective film on the front on our acrylic glasses, keychains and stands. This is sometimes a little difficult to see and can occasionally have smaller scratches or scratches. Make the product look "old". As a rule, you should. The protective film have received a note in all our emails.

One possibility would be to get double-sided transparent adhesive strips that are specially suitable for pasting walls. These can be found in all common hardware stores. Alternatively, we also offer displays directly in our shop.

Don't worry: your product is covered on the front with a thin bluish protective film to protect it from damage. You can easily remove this and your product will be crystal clear!

Make sure you upload your photo, which is reasonably sharp and bright. By uploading a picture you also prove that it does not violate applicable laws and does not violate any third party rights.

If your order is not yet in production, you are welcome to send us your change request by email. We will then try to implement your change request. Please understand that a subsequent change/cancellation of your order is unfortunately not possible as soon as it is already in production.

You will receive your invoice by email within 24 hours of receiving your order. Please make sure that our email has not ended up in your spam folder.

If you still cannot find the invoice, please send us an email with your order number tosupport@musicprinted.deand we will send you the invoice immediately.

Your order is unique and individually tailored to you. Unfortunately, we cannot offer you a refund of the purchase price for personalized items for this reason. In any case, contact us if you are not satisfied with your order. Together we will find a solution to your request.

If your order is damaged, please send us an email with your order number and a photo (product + packaging) of the damage to support@musicprinted.de to. We will ensure that you receive a free replacement immediately.